Schwan Cosmetics has digitised the maintenance of its production facilities and relies on assisted reality in cooperation with T-Systems Multimedia Solutions. By using an application for the Microsoft HoloLens, users of the complex machines at various branches worldwide can now receive remote training and support from experts at the head office in the Franconian town of Heroldsberg.
Machine downtimes are reduced, and delivery dates are adhered to (more) punctually
Travel times and costs of highly specialised experts are lowered
Improved communication quality and greater knowledge transfer between service technicians and experts
Schwan Cosmetics is the global market leader in the development and production of cosmetic pencils. Over 3,000 employees at eight production sites worldwide are contributing to the economic success. The global employer’s headquarters are in Heroldsberg near Nuremberg, and it is represented with ten subsidiaries in eight countries. The private label producer is a hundred-percent subsidiary of the internationally operating family business Schwan-STABILO.