End consumers only indirectly come in contact with Concardis. For example, when paying through a card terminal whose transactions are based on this payment service provider operating in the DACH region. Concardis has ambitious growth targets, which is why it was looking for a top-performing, cross-channel solution for the efficient digitisation of its sales and service processes. To accomplish this, it relied on the advantages offered by the Salesforce platform.
Creation of a uniform, comprehensive solution by connecting third-party systems
Improved networking with sales and trading partners for transparent business processes
Consolidation of all sales- and service-relevant customer data in a central cloud platform
Automated and centralised consolidation of all information from various systems.
It was quickly determined that an ideal platform should be created with Salesforce as the central linchpin for the customer-data-driven operation.
All digitised documents are now automatically integrated in the Salesforce Sales and Service Cloud, all without the previous paper mountains.
Concardis GmbH is a leading full-service payment provider of the DACH region with its head office in Eschborn and an annual turnover of 567 million euros. For more than 100,000 customers and with 440 employees, the financial service provider is a consultant and contact for matters relating to cashless payment processes and ensures smooth point of sale processes for a transaction volume of 45 billion euros (figures from the business year 2017).