We are supported by strong partners who help us cover the full spectrum of project requirements and meet individual customer needs. We aim to impress through outstanding quality and pioneering Technologies.
As a Gold certified Microsoft Partner, we support our customers in implementing their digital strategy. Since the beginning of the partnership in 2006, our employees have participated in many training initiatives and projects to achieve various silver competencies as well as the gold competency for Communications and Application Development.
Together with our customers, we use this potential to plan and realise marketing and sales campaigns, to participate in innovative Beta-programmes as well as in product development and advancement, and in order to receive support.
Based on those core competencies, we can also develop sustainable solutions for you, for which standardised systems do not always exist, or connect standard solutions with already existent costumer systems.
Thanks to the alliance with Salesforce, we support small and medium-sized businesses in Germany in creating digital and sustainable processes within their individual customer journey – supported by modern software technologies which are based on customer dialogue.
Only T-Systems Multimedia Solutions as integrator operates in Germany, Austria, Switzerland and wide parts of Europe, as a combination of reseller, consultant and implementation partner. We offer holistic cloud solutions from the Salesforce platform and various apps from the App Exchange.
The basis is a powerful customer relationship management (CRM) solution in form of the Salesforce Sales Cloud. With this we create your entry into a scalable business platform which supports data exchange across departments. Furthermore, we provide extensions to implement data from marketing, sales, e-commerce and service processes.
T-Systems Multimedia Solutions is SAP Platinum Partner. In context of this partnership there are two central themes from which our customers derive benefit: client interaction within the SAP hybris portfolio and HR solutions with SAP SuccessFactors.
SAP hybris provides an ideal basis for cooperation of commerce, marketing, sales and service, so our customers are able to meet the needs of their clients and offer an adequate response along the customer journey.
Regarding talent management, we provide our customers a holistic Software-as-a-Service (SaaS) solution with the SAP SuccessFactors, orientated to the respective corporate strategy and operable within the save cloud storage from T-Systems Germany.
Marketing automation and a personalized sales approach
Since 2009 T-Systems Multimedia Solutions has been an Adobe Solution Partner, successfully supporting companies in digitization endeavors and emotional branding. In the course of this partnership, we have proven and expanded our capabilities in the various modules of the Adobe Experience Cloud in numerous implementations for SMEs and enterprise customers. In 2018, we achieved specialized status for the Adobe Experience Manager in EMEA.
The superior topic behind these technologies is “Personalisation and Marketing Automation”. Based on that, we offer you a holistic portfolio of consultancy and solutions, which range from the development of individual marketing strategies over conceptualisation, responsive design and technical implementation to solutions for marketing automation, including targets for KPIs and measurement. Furthermore, we take care of the development of content and the permanent maintenance of your portals.
Customized contents for a targeted customer approach and successful e-commerce
As a Platin Partner of CoreMedia, T-Systems Multimedia Solutions develops and implements a sophisticated web presence, both on internet and intranet, for customers from the telecommunication, insurance and media sector.
By the use of the CoreMedia CMS-Suite, we offer sustainable added value through the integration of social media, the increase of editorial productivity and a reduction of the time-to-market. Thereby, you can adapt your online strategy to the user, raise customer loyalty and increase turnover and economic efficiency.
Thanks to the system’s high capability to integrate into back ends and commerce-systems like IBM WebSphere Commerce, we can display nearly every requirement of a complex website. We thereby support our customers in a seamless linking of value chains, which is indispensable for a successful digital transformation.
A new definition of monitoring: Analyse and increase digital customer experience
Since 2008 the Test and Integration Center is in active cooperation with Dynatrace. The partner is producer of the same-named performance engineering and monitoring tool which is used as a standard instrument in application management.
The cooperative success is shown by numerous awards: in 2016 the Test and Integration Center received the „Dynatrace Solution Innovation Award EMEA 2016“. Last year it was followed by the „Service Provider oft he Year 2017“ – so the Test and Integration Center is a top partner of Dynatrace now.
Intelligent software solutions to digitise customer services
T-Systems Multimedia Solutions, as long IBM Gold Partner, is certified reseller and integrator of IBM. With IBM Watson, one of the most complete cognitive platforms throughout the market, we offer our customers innovative software solutions on the basis of IBM products prospectively.
By supporting our customers in IBM Watson and as a leading integrator of Salesforce, T-Systems Multimedia Solutions is an innovative partner for implementing and integrating intelligent software to enterprises‘ business processes.
We think that Artificial Intelligence in combination with text analytics is an essential driver for smart digitisation of sales and service. In cooperation with IBM we provide standardised services and develop individual enterprise solutions.
Brand communities, social CRM and an effective social media management
Lithium is an American software producer who offers one of the market-leading solutions for brand community and social CRM: the Lithium Community Platform.
Since 2013, T-Systems Multimedia Solutions is in partnership with Lithium and thereby gained many useful experiences in consulting the adoption and organization of Lithium Brand Communities. Furthermore, we support customisation and individual software developments on the basis of the Lithium Community Platform.
In the connection with Lithium Response and Lithium Reach emerges a scalable social CRM which enables a constant care of customer relationships in social web environments – this way enterprises can reach a new level of digital customer experience.
Content Management Solution for all customer needs
Since 2006 T-Systems Multimedia Solutions has been using the Content Management System (CMS) TYPO3. In 2019 the collaboration was taken to the next level when we joined their organization of experts as a “Gold Member”.
Being an association-member of Germany´s leading Open Source CMS, we’re not only using TYPO3 intensively, but also giving something back to the development community. The membership enables our customers to benefit from the more extensive expertise.
TYPO3 is used by T-Systems Multimedia Solutions especially in the field of digital marketing. Within this framework the CMS is used for implementations of renowned customer projects, just as the company’s website.
Enabling perfect customer experiences
Since 2002, Genesys and T-Systems have been united in a trusting partnership, which, with the gold status achieved in 2018, can more than ever claim great know-how and extensive experience. As a global provider of contact center solutions with a focus on omni-channel solutions, Genesys is a specialist in enabling perfect customer experiences. T-Systems uses the technology supplier's customer experience platform - available as an on-premise or cloud solution - to provide customers with reliable services for planning, development, implementation and support regarding all aspects of customer interaction management.