We are supported by strong partners who help us cover the full spectrum of project requirements and meet individual customer needs. We aim to impress through outstanding quality and pioneering Technologies.
As a Gold certified Microsoft Partner, we support our customers in implementing their digital strategy. Since the beginning of the partnership in 2006, our employees have participated in many training initiatives and projects to achieve a total of 12 competencies: silver competencies in the fields of Security, Communications, DevOps, Project & Portfolio Management as well as gold competencies for Messaging, Application Integration, Data Analytics, Application Development, Collaboration & Content, Cloud Platform, Datacenter, Windows & Devices.
Together with our customers, we use this potential to plan and realize marketing and sales campaigns, to participate in product development and advancement as well as in innovative Beta-programs, and to receive support.
Based on those core competencies, we can also develop sustainable solutions for you, for which standardized systems do not always exist, or connect standard solutions with already existent costumer systems.
Thanks to the alliance with Salesforce, we support small and medium-sized businesses in Germany in creating digital and sustainable processes within their individual customer journey – supported by modern software technologies which are based on customer dialogue.
Only T-Systems MMS as integrator operates in Germany, Austria, Switzerland and wide parts of Europe, as a combination of reseller, consultant and implementation partner. We offer holistic cloud solutions from the Salesforce platform and various apps from the App Exchange.
The basis is a powerful customer relationship management (CRM) solution in form of the Salesforce Sales Cloud. With this we create your entry into a scalable business platform which supports data exchange across departments. Furthermore, we provide extensions to implement data from marketing, sales, e-commerce and service processes.
T-Systems MMS is SAP Platinum Partner. In context of this partnership there are two central themes from which our customers derive benefit: client interaction within the SAP hybris portfolio and HR solutions with SAP SuccessFactors.
SAP hybris provides an ideal basis for cooperation of commerce, marketing, sales and service, so our customers are able to meet the needs of their clients and offer an adequate response along the customer journey.
Regarding talent management, we provide our customers a holistic Software-as-a-Service (SaaS) solution with the SAP SuccessFactors, orientated to the respective corporate strategy and operable within the save cloud storage from T-Systems Germany. Started on the 4th of October, MMS is now considered SAP's first certified support partner for SuccessFactors in Germany.
Marketing automation and a personalized sales approach
Since 2009 T-Systems MMS has been an Adobe Solution Partner, successfully supporting companies in digitization endeavors and emotional branding. In the course of this partnership, as Gold Partner we have proven and expanded our capabilities in the various modules of the Adobe Experience Cloud in numerous implementations for SMEs and enterprise customers. In 2018, we achieved specialized status for the Adobe Experience Manager in EMEA.
The superior topic behind these technologies is “Personalisation and Marketing Automation”. Based on that, we offer you a holistic portfolio of consultancy and solutions, which range from the development of individual marketing strategies over conceptualisation, responsive design and technical implementation to solutions for marketing automation, including targets for KPIs and measurement. Furthermore, we take care of the development of content and the permanent maintenance of your portals.
Customized contents for a targeted customer approach and successful e-commerce
As a Platin Partner of CoreMedia, T-Systems MMS develops and implements a sophisticated web presence, both on internet and intranet, for customers from the telecommunication, insurance and media sector.
By the use of the CoreMedia CMS-Suite, we offer sustainable added value through the integration of social media, the increase of editorial productivity and a reduction of the time-to-market. Thereby, you can adapt your online strategy to the user, raise customer loyalty and increase turnover and economic efficiency.
Thanks to the system’s high capability to integrate into back ends and commerce-systems like IBM WebSphere Commerce, we can display nearly every requirement of a complex website. We thereby support our customers in a seamless linking of value chains, which is indispensable for a successful digital transformation.
Content Management Solution for all customer needs
Since 2006 T-Systems MMS has been using the Content Management System (CMS) TYPO3. In 2019 the collaboration was taken to the next level when we joined their organization of experts as a “Gold Member”.
Being an association-member of Germany´s leading Open Source CMS, we’re not only using TYPO3 intensively, but also giving something back to the development community. The membership enables our customers to benefit from the more extensive expertise.
TYPO3 is used by T-Systems MMS especially in the field of digital marketing. Within this framework the CMS is used for implementations of renowned customer projects, just as the company’s website.
Intelligent software solutions to digitise customer services
T-Systems MMS, as long IBM Gold Partner, is certified reseller and integrator of IBM. With IBM Watson, one of the most complete cognitive platforms throughout the market, we offer our customers innovative software solutions on the basis of IBM products prospectively.
By supporting our customers in IBM Watson and as a leading integrator of Salesforce, T-Systems MMS is an innovative partner for implementing and integrating intelligent software to enterprises‘ business processes.
We think that Artificial Intelligence in combination with text analytics is an essential driver for smart digitisation of sales and service. In cooperation with IBM we provide standardised services and develop individual enterprise solutions.
Brand communities, social CRM and an effective social media management
Khoros is an American software producer who offers one of the market-leading solutions for brand community and social CRM: the Khoros Community Platform.
Since 2013, T-Systems MMS is in partnership with Khoros and thereby gained many useful experiences in consulting the adoption and organization of Khoros Brand Communities. Furthermore, we support customisation and individual software developments on the basis of the Khoros Community Platform.
In the connection with Khoros Response and Khoros Reach emerges a scalable social CRM which enables a constant care of customer relationships in social web environments – this way enterprises can reach a new level of digital customer experience.
Enabling perfect customer experiences
Since 2002, Genesys and T-Systems have been united in a trusting partnership, which, with the gold status achieved in 2018, can more than ever claim great know-how and extensive experience. As a global provider of contact center solutions with a focus on omni-channel solutions, Genesys is a specialist in enabling perfect customer experiences. T-Systems uses the technology supplier's customer experience platform - available as an on-premise or cloud solution - to provide customers with reliable services for planning, development, implementation and support regarding all aspects of customer interaction management.
SaaS platform for Enterprise Marketplaces
With Mirakl, companies across all B2B and B2C industries can launch marketplaces faster, grow stronger and operate securely to exceed rising customer expectations. Platforms are the new competitive advantage in eCommerce. The holistic solution consisting of technology, know-how and the Mirakl Connect ecosystem enables the potential of the platform business model to be unlocked.
In combination with T-Systems MMS’s many years of cross-technology experience in realizing eCommerce projects, companies are enabled to act and scale quickly and agilely to succeed in the ever-changing eCommerce landscape.
B2B Commerce for the hidden champions of medium-sized businesses
For the German medium-sized businesses with all their hidden champions we have the ideal solution when it comes to customer portals and B2B commerce. With OroCommerce, we can provide most of our B2B customers' requirements out of the box and thus very quickly - for example: customer-specific prices, bill of material (BOM) orders, requests for quotation and much more. The fully integrated CRM also makes it easy to map the customer structure - company / branch / department / buyer. Another highlight is the workflow engine with which individual processes can be configured even without programming.
OroMarketplace as an extension of OroCommerce enables the fast and cost-effective development of marketplaces - no matter if it is the extension of the own online store with additional sellers or the development of an industry platform.
Since all Oro products are open source and available both as a cloud and as an on premise variant, there are no limits to the adaptability.
Innovative E-Commerce Solutions in B2B, B2C and for Marketplaces
With Spryker, we enable companies to create successful business opportunities through Unified Commerce, including B2B, B2C and Enterprise Marketplaces. The modern platform-as-a-service (PaaS) with over 700 modules includes all central functionalities for the operation of various commercial applications. With the modular system, it is possible to expand into new markets and business models, like online shops, mobile apps, voice integration or IoT-applications.
We support the development of the e-Commerce platform based on Spryker Commerce OS with Headless Commerce, Compasable Commerce, App Orchestration Platform (AOP), Middleware and PaaS Cloud.
Faster software-releases thanks to innovative test automation solutions
By using Tricentis products and adding our experience from more than 300 projects in the field of test automation and SAP-tests we are identifying savings potentials in software testing, notably in the area SAP, for our customers. Furthermore, we ensure continuous improvements and remarkable reliability of relevant business processes. As gold partner and certified Tosca implementation partner our professional experts are qualified for Tricentis products (test architects, test automation engineers and test automation specialists). Being a “Tosca certified implementation partner” we offer the necessary professional competencies to integrate and connect extensive software landscapes in customers’ systems. Besides development of scriptless tests for less technical automation, maintenance costs as well as test procedure costs can be lowered by up to 90%.
Monitoring redefined - analyze and enhance the digital customer experience
Since 2008 the Test and Integration Center is in active cooperation with Dynatrace. The partner is a supplier of the same-named performance engineering and monitoring tool which is used as a standard instrument in application management. The rapid increase in the use of digital technologies is simultaneously increasing the pressure for a reliable and flawless user experience and performance. The Dynatrace monitoring platform provides a comprehensive overview of all applications and technical layers. With the help of AI support, causal relationships (in business processes and in software development) can be displayed in this platform in order to quickly and efficiently analyze and stabilize causes of IT disruptions.
The cooperative success is shown by numerous awards: in 2016 the Test and Integration Center received the „Dynatrace Solution Innovation Award EMEA 2016“. The next year it was followed by the „Service Provider oft he Year 2017“. In 2021, T-Systems MMS achieved the highest partner status at Dynatrace with premier status.
Secure call center from the cloud: With Aircall, we offer business customers a highly flexible phone solution for call centers, support teams and sales teams
With our partner Aircall we offer business customers a switchboard from the cloud. Besides the flexibility of a cloud-based solution, Aircall also allows easy integration with almost all other business applications. This way companies benefit of a comprehensive communication system in which no important information is lost due to system or media discontinuities.
Whether a fully comprehensive call center or telephony for service and sales: the Aircall app on the desktop is all you need. Aircall can be integrated in over 100 common tools for companies, including CRM-systems like Salesforce or collaboration platforms like Microsoft Teams. This is how information of customer conversations get into the relevant tools for sales, support or the product management without any delay.
Aircall is hosted in Europe and meets all safety requirements. The operation is intuitive and is available in all languages. Numerous graphical evaluations and a dashboard allow an optimal control of the teams. Aircall can also be used as a supplement to existing solutions to offer certain teams an even better solution.
Modern intranet, innovative employee advocacy solutions and surveys
As a long-term partner, we advise companies in the selection process of sophisticated intranet solutions and accompany the subsequent implementation and migration from previous technologies. Our customers are from the fields of finance, logistics and e-commerce, amongst others. We complement the product "Haiilo Home" with self-developed standard plugins and also provide individual custom plugins, which can be directly integrated into the product.
The use of "Haiilo Home" promotes a vital intranet in which employees can contribute, find information and knowledge as well as exchange infomation in communities. The products "Haiilo Share" and "Haiilo Stories" promote the employee advocacy approach through multichannel strategy: employees become ambassadors of the company by sharing content from and to the intranet with established social media channels. "Haiilo Insights" is a comprehensive tool for internal surveys. These can be sent to employees in a targeted manner and reused. The product supports the improvement process of surveys based on the values of previous surveys and generates suggestions for improvement.