Service-Bund, a grouping of medium-sized food wholesalers for bulk consumers, had been using an online shop for some time. But, given the increasing digitalisation in the sector, its current version was anything other than up-to-the-minute. So T-Systems Multimedia Solutions gave the company a new, cutting-edge eCommerce platform which is efficient, customer-focused and -friendly, featuring modern service modules. It is easy to add product placements, for example, or product videos.
For the Service-Bund's online shop , T-Systems Multimedia Solutions created a cutting-edge shop architecture based on IBM Websphere Commerce. All the development, hosting, operations and testing were supplied from a single source. This ensures that it will be scalable for years to come, since the Service-Bund also aims to maximise future sales via the digital channel. The users can easily maintain their content there themselves, while still enjoying the benefits of an efficient, standard platform. Special offers can easily be promoted there, and the shop is responsive, of course. This means that a cook can place an order straight from their kitchen using a smartphone or tablet, for example. There are plans for a native app which users who are offline – in the cold store, for example – can use to record orders. As soon as they are online again, the app will automatically place the orders.
Service-Bund was established in 1973 as a grouping of medium-sized food wholesalers for bulk consumers. The initiative aimed to bundle services and strengthen the individual distributors. This grouping, initially focused on purchasing, has grown into a powerful, nationwide organisation with strong purchasing and sales services. With a workforce of 3,200, the about 50,000 customers generate 919 million euros in revenues.