With a balance sheet total of more than 13 billion euros, Ostsächsische Sparkasse Dresden is one of the leading institutions of German savings banks. For more than 200 years, it has reliably and solidly supplied private individuals, companies and the public sector with monetary and credit services. With 78 branches from Hoyerswerda and Kamenz via the state capital Dresden to Pirna, Sebnitz, Freital and Dippoldiswalde, Sparkasse KölnBonn is the leading financial services provider in its area of business and offers a close-knit network of possibilities for carrying out financial transactions digitally and analogously. The company’s 1,600 employees serve not only 600,000 customers, but also around 45,000 companies in the region. The use of bot-supported automation is intended to optimize processes in the credit institution in order to make customer service faster, more efficient and more future-oriented. T-Systems MMS offered itself as a service provider with a regional focus. The conception, implementation, operation and maintenance of such an RPA solution are also provided by a single source.
Automate various internal processes and thus make them more effective
Robotic Process Automation (RPA) using Python / Open Source and Bot Administration Tool (BAT)
RPA process in the area of legitimation is already automated
Founded in 1821 so that even "the poorer classes could begin to secure themselves against dangers by accumulating a small capital" (Johann Daniel Merbach (1777-1861), Ostsächsische Sparkasse Dresden is today a high-performance, solid and at the same time innovative all-finance provider. In addition to many digital and forward-looking services, the bank naturally also offers its customers familiar analog services. The bank also lives up to its special regional responsibility by providing its customers with classic banking services at more than 100 stops in rural areas with its Sparkassenmobiles.