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Ostsächsische Sparkasse Dresden

RPA Optimized Processes in the Finance Sector

With a balance sheet total of more than 13 billion euros, Ostsächsische Sparkasse Dresden is one of the leading institutions of German savings banks. For more than 200 years, it has reliably and solidly supplied private individuals, companies and the public sector with monetary and credit services. With 78 branches from Hoyerswerda and Kamenz via the state capital Dresden to Pirna, Sebnitz, Freital and Dippoldiswalde, Sparkasse KölnBonn is the leading financial services provider in its area of business and offers a close-knit network of possibilities for carrying out financial transactions digitally and analogously. The company’s 1,600 employees serve not only 600,000 customers, but also around 45,000 companies in the region. The use of bot-supported automation is intended to optimize processes in the credit institution in order to make customer service faster, more efficient and more future-oriented. T-Systems MMS offered itself as a service provider with a regional focus. The conception, implementation, operation and maintenance of such an RPA solution are also provided by a single source.


Benefit for our Customer

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Pioneering role secures market position and sustainability

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High transparency and significant cost savings

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Fast and reliable processing of processes

  • Sergey Desser (Reviewer Strategy & Innovation)

    „We are glad that we can prove our innovative power with T-Systems MMS and achieve a leading role in the sector of automated processes. We are looking forward to the upcoming RPA solutions!“


Reference at a Glance

Task

Task

Automate various internal processes and thus make them more effective

 

Solution

Solution

Robotic Process Automation (RPA) using Python / Open Source and Bot Administration Tool (BAT)

 

Benefits

Result

RPA process in the area of legitimation is already automated

 

  • Requirements

    Flexible Solution from one Hand

    Many of the internal processes at Ostsächsische Sparkasse Dresden have been handled manually or outsourced to external service providers. This meant a lot of time, associated with error susceptibility and additional costs. The aim of automating these processes is to simplify, accelerate and optimize them. In addition, new services for customers are to be created. In the search for the appropriate technology, a number of basic conditions had to be observed – such as compliance with and implementation of the IT security requirements of the Federal Financial Supervisory Authority (BaFin), compliant development and operation according to the Payment Card Industry Data Security Standard (PCI DSS), as well as disclosure, inspection, validation (PIP5) and acceptance of the complete source. code including related external software packages opposite the Ostsächsische Sparkasse Dresden. Secure access to Sparkasse Cologne-Bonn’s accounting system is only possible when these requirements are met.

  • Solution

    Open Source-Based Robotik-Solution

    In joint workshops, T-Systems MMS first supported the Ostsächsische Sparkasse Dresden in selecting tools and prioritizing use cases. During the subsequent Proof of Concept, T-Systems MMS was able to convince with a flexible RPA open source solution based on the programming language “Python. ” As a result, a development project for other Python robots was developed. The bots used are operated with a bot administration tool (BAT) developed by T-Systems MMS, which enables the scheduling and monitoring of the bots. A bot supports the Sparkasse already during the legitimation process. Here, RPA is used to automate ID card scanning and archiving. The identification data scanned by employees is sent to a functional mailbox, which is tracked by an RPA bot. The bot starts the optical character recognition of the scanned ID data. These are then compared with the customer data already available in the system. In this way, the scanned document can be automatically assigned to the right person in the system and archived. The automation of further applications such as the accounting of post-returns is already planned. For the robotics solution, Sparkasse has signed a long-term operating, maintenance and service contract with T-Systems MMS. All applications are hosted on the savings banks' own servers with the internal core OSplus system.

  • Benefit

    Reducing the Burden of Routine Work With Higher Quality and Efficiency

    The automated process solutions guarantee a big increase in quality - while manual document comparisons, for example, are error-prone, the bot can operate at a high speed with a significantly lower error rate: it now stands at 5 percent. At the same time, the savings bank employees are relieved of their workload and are able to focus on strategic issues and more complex activities. This not only saves time, but also costs, as there are no costs for service providers and licences. Thanks to open source, it was also possible to avoid an additional technology build-up. The conception, development, maintenance and operation of the bots are also handled by a service provider. By automating business processes, Ostsächsische Sparkasse Dresden is demonstrating its strong capacity for innovation, consolidating its leading position in the use of new technologies within the savings banks network and thus actively contributing to its future sustainability.

About Ostsächsische Sparkasse Dresden

Founded in 1821 so that even "the poorer classes could begin to secure themselves against dangers by accumulating a small capital" (Johann Daniel Merbach (1777-1861), Ostsächsische Sparkasse Dresden is today a high-performance, solid and at the same time innovative all-finance provider. In addition to many digital and forward-looking services, the bank naturally also offers its customers familiar analog services. The bank also lives up to its special regional responsibility by providing its customers with classic banking services at more than 100 stops in rural areas with its Sparkassenmobiles.




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