Founded more than 90 years ago, MEIKO Maschinenbau GmbH's professional warewashing, cleaning and disinfection solutions are now being used in kitchens and restaurants in 97 countries worldwide. The customer base extends across many industries, from commercial enterprises of all sizes to clinics and homes to food retailers and the food industry.
For MEIKO, it is therefore particularly important to have a precise understanding of the different needs of its customers from the various industries and markets along the entire customer journey in order to offer them an outstanding customer experience. This is why T-Systems MMS was commissioned to anchor the topic of customer experience even more deeply within the company and to make the customer experience a measurable variable that MEIKO can use to develop a strategy for a stronger customer focus.
„Thanks to intensive consulting from T-Systems MMS, we now have the know-how
and the right tools to approach the customer experience strategically.“
To sensitize the marketing and sales teams to the topic of customer experience and to develop a roadmap for the "Focus on Customer Experience" project.
Impulse session on customer experience, as well as development of a measurement set and corresponding project roadmap for regular analysis of the customer experience.
Improved collaboration between departments and appropriate methodology and project approach to continuously improve the customer experience in a measurable way.
MEIKO started in 1927 in a garage in the Black Forest, today the group works around the globe. MEIKO Maschinenbau GmbH develops and produces innovative technology for rinsing, cleaning and disinfecting. The round M in the logo stands for MEIKO's central promise: clean solutions in best MEIKO quality for a wide range of industries. These include, for example, communal caterers, hotels and restaurants, the food industry, hospitals, retirement and nursing homes, bakeries and confectioners, butchers, as well as flight caterers and cruise ships.
With its headquarters in Offenburg and subsidiaries, sites and production facilities in Germany and worldwide, the company employs more than 2,100 people and generates group sales of more than 300 million euros (2019).