Ludwig Meister is one of the largest service companies for drive and tool technology in Germany and supplies products to around 15,000 customers. From small businesses to large companies, orders are sent to Ludwig Meister in a variety of ways and in a variety of formats. Since the majority of these are e-mails with PDF attachments of different representations, a laborious manual rework was necessary in order to process the orders correctly. To bring more efficiency and automation to this process, Ludwig Meister decided to use T-Systems MMS' proprietary software for text analysis “Semasuite®”.
Recognition of order data in PDF format and correct allocation to the product catalogue
Processing incoming orders with Semasuite® and preparing them as an EDI record
70 percent time savings for employees thanks to automated data collection
Founded in 1939, Ludwig Meister started selling tools for the manufacturing industry. It is now one of the leading wholesalers for the industry and offers an assortment of more than 2.5 million products. The third-generation family business serves its 15,000 customers from eight locations to support them in their business with high product quality, comprehensive advice and fast delivery.