Centralisation of all customer activities, independently of the contact channel, on a comprehensive cloud platform
The German company HOPPECKE, which has established itself on an international level, has already operated in the market for energy storage systems since 1927. Whether mobile drive systems, secured power supply, regenerative energies or train and metro systems – HOPPECKE provides the right equipment. The company wants its operations in sales and customer service to be as future-oriented as the industry itself.
This is why T-Systems Multimedia Solutions, in cooperation with Deutsche Telekom AG and T-Systems International, has implemented a Customer Relationship Management (CRM) system based on Salesforce. In addition to optimised customer interaction processes throughout all company units, benefits to the staff now also include faster and simpler work processes in a central and well-organised solution.
Increase customer satisfaction and sales through a Customer Relationship Management (CRM) system that establishes a standard and automates sales processes as far as possible.
A centralized customer data management independent of the contact channel used on a comprehensive cloud platform using the Salesforce Sales Cloud.
A CRM system, like Hoppecke wished. This enables employees to view customer information transparently at any time and to react more effectively to enquiries.
Interfaces from the cloud to the customer's ERP system
Comprehensive planning and implementation of the digital project
► Clear and individual reporting and forecast functions
► Optimal linking of external and internal sales through a mobile use of the CRM
Centralisation of all customer activities on a comprehensive cloud platform - independently of the contact channel
The company has developed and produced “made in Germany” since 1927 and, thanks to its leading research and development activities in the industry, has all reliable
and innovative storage technologies in its portfolio. Energy solutions for the four main application areas – emission-free drives, secured power supply,
storage of regenerative energies and train and metro systems – are in the scope of services of the highly traditional family business.
By developing marketable, leading-edge energy storage solutions, HOPPECKE is also making an important contribution to resolve
the social challenges arising from the implementation of the global climate protection goals and increasing digitisation.
With its headquarters in Brilon-Hoppecke and 20 subsidiaries, representatives, partners and distributors as well as production and assembly sites worldwide,
the company currently has more than 1,950 employees and generates sales of over 400 million euros (2017).