System and machine manufacturers from all over the world use hydraulic components of HAWE. With a total of 16 regional companies and overall 2,100 employees, Munich-based family-owned company manages its customers worldwide. Due to implementation of Salesforce sales Cloud, HAWE does not have to deal with excel tables, inconsistent customer data as well as CRM and ERP data silos. As an alternative, medium sized company benefits from the central CRM platform for consistent international sales process and with the help of T-Systems Multimedia Solutions, creates a future with more transparency, efficiency and team spirit.
Standardized view of the customer data for all national subsidiaries
Consistent sales processes from offer till invoicing of the customer
More agile sales force through mobile access and collaboration Tools
Consolidation and standardization of customer data management and sales processes for 16 national subsidiaries worldwide.
Introduction of central CRM-platform salesforce sales cloud with integration of the existing ERP systems.
End-to-End digitization and optimization of sales processes for all national subsidiaries with comprehensive view of the customers.
HAWE Hydraulik develops and produces hydraulic components and hydraulic systems for the machinery and system engineering. The mid-sized, international family-owned company with the headquarters in Munich has over 2,100 employees and has recently generated the revenue of 362 Million Euros. Besides the headquarters in Munich, other four production plants in Germany also manage customers worldwide. 16 other national subsidiaries in Europe, North America and Asia build a worldwide sales, service and engineering network.