Comprehensive services from one source
With over nine million insured, BARMER is one of Germany's largest health insurances. It has been counting on reliable collaboration with T-Systems International and T-Systems MMS since 2003. And this long-standing partnership has already paid off - the solutions developed for BARMER have been honored with numerous awards, such as the Golden Bee and the iF Communication Design Award. In addition, the website developed by T-Systems MMS was the winner of an n-tv study in the category "Best Internet offering of a health insurance company" and the winner of the TCP Service Check. Even after the merger of the two health insurance companies BARMER and GEK in 2010 and another merger with Deutsche BKK in 2017, T-Systems and its subsidiary T-Systems MMS remained partners of choice.
Whether it’s an Internet presence, social media or application operation: BARMER uses a wide range of services from T-Systems. In the course of the relaunch of its website, T-Systems MMS re-established the content management system. This has been adapted to the latest developments in Web 2. 0, e. g. by means of a responsive web design, as well as to the new corporate identity and the new corporate design of BARMER. Also in close cooperation with BARMER, individual procurement solutions, a tendering platform and an auxiliary platform were developed. In addition, T-Systems MMS developed two smartphone apps for the BARMER. With the BARMER app, insured persons can use the most important health insurance services on their smartphone. Innovative solutions have been implemented that make it possible, for example, to photograph disability certificates conveniently within the app and send them to BARMER, thus eliminating the need for postal mail. In addition, BARMER’s internal process costs were significantly reduced. For example, students can use an app with helpful tips on health.
With the launch of barmer. de in early 2017, a portal was created that contains numerous online services. All services can be called up at any time for specific target groups and thus complement the classic customer service in the offices. In addition to the user-friendly redesign of the website, the platform also offers members the opportunity to exchange ideas with experts and other users in health forums. Thanks to its presence on various social media channels, it is also possible to exchange information beyond the platform: The customer no longer has to contact one of the offices. He can use the advice from the comfort of his own home. In addition to the interactive Internet offer, a service chat or video telephony are available for this purpose.