Comprehensive services from one source
With over nine million insured, BARMER is one of the largest health insurance companies in Germany. Since 2003, it has been counting on the reliable cooperation with T-Systems International and T-Systems Multimedia Solutions. And this long-standing partnership has already paid off: the solutions developed for BARMER have been honored with numerous awards, including the Golden Bee and the iF communication design award. In addition, the website developed by T-Systems Multimedia Solutions was the winner of an n-tv study in the category "Best Internet offer of a health insurance company" and winner of the TCP Service Check. Even after the merger of the two health insurance companies BARMER and GEK in 2010 and a further merger with Deutsche BKK in 2017, T-Systems and its subsidiary Multimedia Solutions remained the partners of choice.
The aim was to create a joint platform for the insurance customers from both health insurance providers. The new website needed to be both intuitive to use and fully accessible. Member services were also to be improved through the provision of content in the media library and the download centre.
The website’s accessibility and outstanding usability were rated as exemplary by the initiative ‘Barrierefrei Informieren und Kommunizieren’ (BIK – accessible information and communication).
Within the scope of the relaunch, T-Systems redesigned both the navigation concept and the CMS. T-Systems Multimedia Solutions developed and programmed the web pages.