Siemens’ health insurance fund (SBK) is gearing up for the digital future and to improve contact with its customers: it contracted T-Systems Multimedia Solutions to relaunch a brand new version of sbk.org. This involved restructuring over 3,000 web pages belonging to the statutory health insurance fund and converting the core applications to web services. With its responsive design, the application will display clearly on any device.
Regular, automated testing ensures maximum performance. T-Systems Multimedia Solutions provide 2nd and 3rd level support to guarantee that operations run smoothly. A wide-ranging data protection strategy ensures the platform is secure, while the website is being hosted in a T-Systems data centre with the most stringent security standards in Germany.
Regular automated and manual testing ensures the best possible performance and stability. An extensive data protection plan ensures that the high-availability platform is secure. The flexibly designed hosting is based at a German T-Systems data centre with the most stringent security standards. A diverse 2nd and 3rd level service team at T-Systems Multimedia Solutions ensures that the high-performance operations flow is smooth and stable, and responds quickly to service enquiries and faults – 24 hours per day, 7 days per week.
The modern content strategy and responsive design have created a distinctive user experience. And SBK’s approach has been recognised – in 2015 the fund won an award for its excellent customer service, online being part of that.
T-Systems Multimedia Solutions’ hosting of the application has also had a positive impact – the platform as a whole is more secure, more stable and easier to maintain, while costs have fallen considerably. As a result of this security, over one million policy holders have greater confidence in the Siemens fund's online offering.