Providing the ability to carry out banking transactions quickly, securely and conveniently, from any location – this was how the National Bank of Abu Dhabi (NBAD) aimed to gain the loyalty of its existing private and business clients and to acquire new ones. With this realignment towards mobile services, the financial services provider was also aiming to move closer to its strategic goal of becoming the number one business bank in the trading zone between West Africa and East Asia. An extensive testing programme would ensure that mobile banking performs well and be reliable on any device and using any operating system. The load and performance tests and the functional end-to-end tests were designed and carried out by T-Systems Multimedia Solutions.
The T-Systems Multimedia Solutions experts also took responsibility for all the testing management on the project, mostly from Germany. The T-Systems Multimedia Solutions Test and Integration Center, Germany's only accredited software testing lab in the online sector, generated specific test cases and supported the client throughout the project.
The mobile load and performance tests were customised to meet the specific needs of the client and of the project, and new test processes were developed. A new generation of the T-Systems Multimedia Solutions Mobile Device Cloud was used, for example. This consists of a high-performance, flexibly scalable test environment that is designed for a vast range of end devices. As well as regularly testing the different software versions on a large number of mobile devices, specific user acceptance tests were also carried out, at the client's request, to simulate users’ behaviour in different scenarios. The results of all the tests were documented in detail.
The National Bank of Abu Dhabi is the leading bank in the Near East, with 80 branches in the United Arab Emirates alone. It is one of the safest banks in the world, according to Global Finance Magazine. It has overseas subsidiaries in 17 countries in five continents, including in various Gulf states and the Far East, as well as in London, Paris, Geneva and Washington DC.